Returns & Exchanges

 FIRSTLY... THANK YOU FOR SHOPPING AT SOUTH MADE COMPANY. WE APPRECIATE YOUR BUSINESS! IF FOR SOME REASON YOU ARE NOT SATISFIED WITH YOUR PURCHASE, NO WORRIES, WE ARE HERE TO HELP!

"Failure is not to be feared. It is from failure that most growth comes"

                                                                                                                       

       RETURNS      

• Customer will have up to 21 calendar days from the date received to return item(s).
• If returned after the 21 days, item(s) will be returned to customer at their expense.
• To be eligible for a return, item(s) must be unused and in the original condition.
• South Made Co. will not accept items that have been worn, washed, altered or scented.
• If item(s) came with a tag. Tag must be still intact.
• Shipping charges incurred during checkout are non refundable.
• Customer will be responsible for return shipping cost.
• A refund will be eligible only after the item(s) have been thoroughly inspected and comply with return policy.
• If item(s) aren't in compliance of return policy, item(s) will be shipped back to customer at their expense.
• Once inspected, credit will be refunded in the form of customer's original method of payment.
• Refund time will vary from bank to bank.
• Item(s) that are final sale, discounted or purchased at events (festivals,pop-ups,etc.) will not be eligible for returns.

       EXCHANGES

• South Made Co. will offer exchanges on qualified item(s). All and any exchanges must comply with return policy.
• Customer will be responsible for return shipping cost for exchanges.
• South Made Co. will ship exchanged item(s) back to customer Free of Charge. (Limits do apply.)
• If requested exchange is unavailable. Customer will have a choice of a alternative item, that is of equal value or store credit.
• Please allow 3 to 7 days for processing once item(s) have been received.
• Final sale or discounted item(s) will not be eligible for exchanges.                                   

 

To get the ball rolling on a return or exchange email us at: Shop@Southmadecompany.com. Include order number and reason(s) for return or exchange request. Please allow 24 to 48 hours for a response. Thank you for your patience.

 

      DEFECTIVE / DAMAGED GOODS

• Item(s) that are defective or damaged upon arrival must be reported within 48 hours.
• Please email us at Shop@Southmadecompany.com.  Include pictures of damaged item(s) and order number.
• South Made Co. will supply a return label once email of pictures and order number have been received and looked over.
• Return defective / damaged item(s) back to South Made Co. within 7 days of receiving return label.  
• South Made Co. will send replacement item(s) ASAP.
• If packaging is damaged and /or opened on arrival. Please take pictures before opening.  Please submit a claim via the courier used to ship.                                                                             

       WRONG GOODS

• Received wrong item(s). 
• Please email us within 48 hours of delivery at Shop@Southmadecompany.com. Include order number and statement of what is wrong with the order.
• South Made Co. will supply a return label and will cover shipping cost to customer.
• Return wrong item(s) within 7 days of receiving return label.

 

 Please know here at South Made Co. we pride ourselves on giving each customer a genuine experience. We thrive to offer the best support for any issue that may arrive in a timely manner.  If you have any further questions about returns, exchanges or anything else please feel free to email us at Shop@Southmadecompany.com